This section outlines the policy of Shifa Rose Therapy with regard to the use of social media and electronic information. If you, as a client, have questions about any aspect please do ask. As the world of technology is constantly changing this document is likely to be updated regularly and the latest version will always be available on my website.
Following
Whilst you are of course free to follow my business accounts, once you are a client, I will not reply to comments. You may have contacted me initially through direct messaging on TikTok. Once we have established communication via WhatsApp or email and you are a client, I will not respond to further communication on TikTok direct messages for security purposes.
Interacting
Please do not use public ways of contact (e.g. @replies or tagging) again because of the potential for this to compromise your confidentiality. You may use, WhatsApp or email to discuss appointment times or other logistics but not therapeutic issues. The latter cannot be kept secure.
Business review sites
You may find my name on business review sites but I have not asked to be on these. Businesses do not get a choice. Clients are free to post whatever they choose and due to confidentiality, I cannot comment on anything that is posted. Indeed, anyone (including a competitor) can post anything so it is advisable to be aware that reviews (good or bad) may not be representative of the views of real clients.
It is considered unethical by some of my professional bodies (NSTT and UKCP) to publish testimonials and so you will not find any testimonials posted by me, nor will I ever ask you for one.
Location-based services
If you use location-based services on your phone you should be aware that others may surmise that you are a therapy client if you are seen as “checking in” at my address should you have an ‘in-person’ appointment.
It is preferable to use email only for logistical contact (e.g. to get a reminder of an appointment time) due to the inherent insecurity of email.
Phone
As with email, WhatsApp messaging or text messaging should be used only for logistical, non-therapeutic purposes.